This birds-of-a-feather gathering is geared toward (but certainly not restricted to) current and aspiring IT leaders. Join us in a facilitated discussion about the common issues impacting IT organizations and be prepared to share how your institution is tackling those issues. How does one accurately identify the true information technology needs of the organization? What can be done to recruit, train, retain, and inspire quality employees? In what ways can the IT support operation demonstrate and communicate its true value to the parent organization?